Follow Industry-Standard Practices (Kirkpatrick)

Participant Surveys

Objective Skills Assessment

Post-Deployment Retention Review

Customer Satisfaction Data (CSAT)

Internal and Client Training Audits

Designed to Meet Discrete Skills

Conducted Objectively

Three-Tiered Approach

Entry (Baseline ) Profiling (Need Definition)

Mid-Term Goals Definition (Coaching)

Final Skills Assessment (Certification)

Ongoing Calibration Among Evaluators