NEXT - Creating the global service industry workforce

	Advantage NEXT:
	Subject matter experts as trainers
	Unique Validated Methodology and Real-World Training Scenarios (simulations, role-plays)
	Dedicated Instructional Design Group with 38 Years’ Combined Experience
	Web-based and Computer-Assisted Instruction
	Expatriate and Native-Speaking Culture and Accent Trainers (US, UK, Canada, Australia, New Zealand, South Africa)
	Rigorous Evaluation Tools

Key Competencies : Training and Skills Development
	Customized Courseware Design
	Language Skills
	Computing, Keyboarding, Data Entry
	Professional Communication
	Cross-Cultural Sensitization
	Relationship-Building Skills
	Medical Transcription
	Insurance