Relationship
Building:
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Basic
Customer Service Skills
For Finance, Retail, Tech
Support and Sales
Customer Delight / Loyalty
Building
Empathy
Dealing with Disappointed
Customers
Healing Customer Relationships
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Sales and Sales Support
Features and Benefits,
Cross-Sell and Up-Sell
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Language
Training:
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Spoken
English
Includes Accent and Verbal
Ability
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Business Writing
Includes Composition,
Grammar and Analytic Reading
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Text-Based
Communications (E-mail, Chat)
Includes Tool Usage and Decision
Logic
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Communication
Skills
Offered at Entry, Mid, and
Senior Levels
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Communications
for Technical Professionals
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